Last updated: 1 November 2026. This policy distinguishes personal consumer purchases from purchases made for a business. It does not limit rights that the law gives you.
Contact us about a return
ARWACO Traders Ltd, 865 Lea Bridge Road, London E17 9DS, United Kingdom.
Email: arwaco@hotmail.co.uk. Telephone: 07989 582178.
Please include your order number, model reference and reason for contacting us. Contact us before sending an item so we can confirm the appropriate return arrangements. You do not need our permission to exercise a legal cancellation right, and a clear cancellation notice is sufficient.
Consumer orders: changing your mind
For a qualifying online consumer purchase, you can cancel without giving a reason until 14 days after the day you receive the goods. Tell us by email, post or another clear statement within that period. Then send the goods back within 14 days after telling us. You may use the cancellation wording below, but do not have to.
You may examine the goods as you would in a shop. Please return the item securely packed, with the components and accessories supplied. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits. A statutory return is not automatically refused just because packaging has been opened.
You pay the direct return postage for a change-of-mind cancellation. For cancellation of the whole order, we refund the item price and the standard outbound delivery charge paid; any premium above standard delivery is not refundable as part of that cancellation. We reimburse without undue delay and within 14 days after receiving the returned goods or evidence of return, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Where an original cash payment cannot be returned remotely by that method, we will agree the refund arrangement with you.
Faulty, damaged or incorrect goods
If an item is faulty, does not match its description or is not fit for its stated purpose, contact us with the order details and an explanation. Photos can help us assess the issue, but they are not a condition of your legal rights. Consumers normally have a 30-day short-term right to reject goods that fail the required standards. After that, repair, replacement and further remedies may apply. We cover reasonable return costs where goods breach your consumer rights; contact us to arrange the return. Any manufacturer’s warranty is additional to, and does not replace, those rights.
Trade and business purchases
The consumer change-of-mind cancellation period does not apply to a purchase made for business purposes. Contact us about unwanted, damaged, faulty or incorrect trade stock so we can assess the issue against the agreed order terms and applicable law. No optional trade sale-or-return arrangement should be assumed unless agreed in writing before purchase.
Optional consumer cancellation notice
To: ARWACO Traders Ltd, 865 Lea Bridge Road, London E17 9DS; arwaco@hotmail.co.uk. I give notice that I cancel my contract for the following goods: [describe goods]. Order number: [number]. Ordered on / received on: [dates]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].
See Delivery Information and our Terms and Conditions.